Terms and Conditions

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These Terms & Conditions outline the rules and expectations for using our website, submitting inquiries, scheduling consultations, and purchasing or receiving services from our company.

By using our website or services, you agree to these Terms & Conditions.

Credentialing Healthcare Consultants provides credentialing, provider enrollment, payer enrollment, CAQH support, hospital application support, delegation readiness support, consulting, administrative support, and related business services for healthcare providers, practices, and organizations.

Services may vary based on the selected package, custom proposal, written agreement, or statement of work.

Credentialing Healthcare Consultants provides professional support and guidance; however, we do not guarantee approval, acceptance, participation, enrollment, credentialing completion, hospital privileges, payer contracting, or processing timelines.

Final decisions are made by payers, hospitals, health plans, credentialing committees, licensing boards, government agencies, or other third-party organizations.

Clients are responsible for providing complete, accurate, and timely information needed to perform services. This may include provider documents, licenses, certifications, malpractice insurance, CAQH login access, practice information, payer forms, tax information, signatures, and other required documentation.

Delays caused by missing, incomplete, inaccurate, or outdated information may delay the completion of services.

Fees may be hourly, package-based, project-based, or customized based on the client’s needs.

Payment terms will be provided in the applicable invoice, proposal, service agreement, or written communication. Services may be paused or delayed if payment is not received according to the agreed terms.

Consultations and service appointments may be rescheduled with reasonable notice.

Missed appointments, late cancellations, or repeated rescheduling may be subject to a fee if stated in the applicable booking terms, invoice, or service agreement.

Because consulting and credentialing services require time, document review, administrative preparation, and professional work, payments may be non-refundable once work has started unless otherwise agreed in writing.

Refund eligibility, if any, will be determined based on the service agreement, invoice terms, or written communication between the client and Credentialing Healthcare Consultants.

Credentialing Healthcare Consultants respects the confidentiality of client, provider, and practice information. We use reasonable safeguards to protect confidential information and only use it for authorized business purposes.

Clients also agree not to share, copy, distribute, or misuse proprietary materials, templates, forms, pricing structures, workflows, or business documents provided by Credentialing Healthcare Consultants.

Our services may involve third-party systems or organizations, including but not limited to CAQH, payer portals, hospital portals, licensing boards, credentialing platforms, scheduling tools, payment processors, and document-sharing systems.

Credentialing Healthcare Consultants is not responsible for third-party delays, denials, outages, errors, policy changes, processing timelines, or system limitations.

Credentialing Healthcare Consultants provides administrative and consulting support. We do not provide legal, medical, tax, accounting, or compliance legal advice.

Clients should consult the appropriate licensed professional for legal, tax, accounting, medical, or regulatory advice specific to their situation.

You agree to use our website for lawful purposes only. You may not use the website to submit false information, attempt unauthorized access, interfere with website functionality, copy content without permission, or misuse our services.

All content on our website, including text, graphics, service descriptions, forms, templates, logos, documents, and business materials, belongs to Credentialing Healthcare Consultants unless otherwise stated.

You may not copy, reproduce, sell, distribute, or modify our materials without written permission.

By submitting your contact information, booking an appointment, or becoming a client, you agree that Credentialing Healthcare Consultants may contact you by phone, email, text message, or other reasonable communication methods regarding your inquiry, appointment, services, invoices, or business updates.

You may opt out of marketing communications at any time. For text messages, you may reply STOP to unsubscribe.

To the fullest extent permitted by law, Credentialing Healthcare Consultants is not liable for indirect, incidental, special, consequential, or punitive damages related to your use of our website or services.

Our total liability for any claim related to services shall not exceed the amount paid by the client for the specific service giving rise to the claim, unless otherwise required by law.

You agree to hold harmless Credentialing Healthcare Consultants, its owners, employees, contractors, and representatives from any claims, losses, damages, liabilities, or expenses arising from your misuse of our website, inaccurate information provided, violation of these Terms, or unauthorized use of our materials or services.

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect information.

Credentialing Healthcare Consultants may update these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services after changes are posted means you accept the updated Terms.

These Terms & Conditions are governed by the laws of the State of Texas, unless otherwise required by applicable law or stated in a signed agreement.

For questions about these Terms & Conditions, please contact us:

Credentialing Healthcare Consultants
Email: info@credentialing-hcc.com
Phone: (512) 612.2489
Website: https://credentialing-hcc.com/